Doccino Bodycare – Return/Refund Policy

At Doccino, we are committed to providing our customers with high-quality cosmetic products that enhance their beauty and confidence. We take utmost care in ensuring that our products are of the highest standard and packaged securely for delivery. While we strive for excellence, we understand that there might be instances where issues arise. Therefore, we have established the following return policy:

1. Damaged Products: We understand the frustration that can arise from receiving a damaged product. If you receive a product from Doccino in a damaged condition, we will be more than willing to address the situation. We require the following steps to initiate a return for a damaged product:

  • Contact our Customer Service team within 7 days of receiving the damaged product.
  • Provide a detailed description of the damage and attach a clear video proof showcasing the damage. The video must include the unboxing process to accurately depict the condition of the product upon arrival.
  • Our Customer Service team will review the video proof and assess the damage.

 

2. Return Process: If our team confirms the damage as per your video proof, we will issue a return authorization. You will be required to:

  • Ship the damaged product back to us in its original packaging along with any accessories or promotional materials.
  • Include a copy of your original purchase receipt or order number.

Once we receive the damaged product and verify its condition, we will offer you the following options:

  • Exchange: We will send you a replacement product of the same type and value as the damaged product. If the product is out of stock, we will work with you to find a suitable alternative.
  • Store Credit: We can issue you a store credit equivalent to the purchase price of the damaged product, which you can use towards a future purchase on our website.

 

3. No Returns or Refunds: At Doccino, we are committed to maintaining the quality and safety of our products. To ensure the hygiene and integrity of our cosmetic items, we do not accept returns or offer refunds on products that have been opened or used. We encourage customers to carefully research and select products that suit their preferences before making a purchase.

 

4. Contact Us: If you have any questions or concerns about our return policy, damaged products, or any other matters related to our products and services, please reach out to our Customer Service team. You can contact us through the following channel:

 

At Doccino, we value your satisfaction and are dedicated to resolving any issues you may encounter promptly and effectively. We appreciate your understanding of our return policy and look forward to continuing to provide you with exceptional beauty products.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our Customer Service team for the most up-to-date information.